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Visitor Services Specialist - Guest Relations in Kenosha at Froedtert South

Date Posted: 11/15/2018

Job Snapshot

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  • Location:
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

This position is responsible for greeting patients, family members, visitors, physicians and staff. Directs and guides, as appropriate, visitors to other areas of the hospital campus. Transports visitors via wheelchair to areas within the hospital campus. Serves as a customer relations liaison with patients and family for the System. Ensures and provides assistance for patients, employees and visitors.

Education: High School or Equivalent (GED)
Certification/Licensure Required for Job: Valid driver's license and proof of positive driving record to operate a motor vehicle in the State of Wisconsin and/or Illinois
Experience Required: Entry Level
Knowledge, Skills, and Abilities Required:
Ability to read, write and comprehend instructions and reference material in English.
Demonstrate ability to work with confidential information.
Demonstrate customer services skills.
Previous customer service experience preferred.
Possess appropriate communication skills, including telephone etiquette.
Ability to utilize communication tools, such as but not limited to, computer, telephone, photocopy machine, and voicemail.
Ability to verbally and in writing communicate with patients, staff and visitors.

Shift: Varied
Hours: 64-80
FTE: 0.8-1.0
Location: Kenosha Medical Center Campus
Froedtert South is a comprehensive regional healthcare system that has served southeastern Wisconsin and northern Illinois communities for more than 100 years. Froedtert South provides services primarily through the Kenosha Medical Center Campus and the St. Catherine’s Medical Center Campus and several other clinic locations.
Froedtert South is an Equal Opportunity Employer. Froedtert South does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need.