Patient Access Specialist - Lead - Physical Therapy

REPORTS TO

• Department Leadership (Director, Manager, Coordinator, Lead)
• Dotted-line reporting to the enterprise Patient Access Manager for guidance in the execution of work product as it relates to Revenue Cycle Management.

FLSA STATUS

• Non-Exempt

MISSION

• Froedtert South is committed to living out the healing ministries of the Judeo-Christian faiths by providing exceptional and compassionate healthcare service that promotes the dignity and well being of the people we serve.

POSITION PURPOSE

• A Patient Access Specialist serves as the first point of contact for Froedtert South.  The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ (work queue) management. The Department Lead is responsible for supervising daily operations of department, staff scheduling, performance improvement projects, orientating new staff and acts as liaison to other departments. 

SITE(S)

• Hospital(s)

MINIMUM EDUCATION REQUIRED

• High School or GED

MINIMUM EXPERIENCE REQUIRED

• 6 months – 1 year

LICENSES / CERTIFICATIONS REQUIRED

• Formal education beyond high school in Business or Healthcare or equivalent experience preferred.

SUPERVISES

• N/A

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Performs all job functions of Patient Access Specialist
• Excellent computer and customer services skills. 
• Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
• Familiarity with internet, email and Microsoft office.
• Effective written and verbal communication skills required.
• Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity
• Experience in patient registration, insurance verification and health insurance plans.

PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES

• Schedules, reschedules and cancels patient appointments
• Supervises daily operations
• Facilitates staff scheduling
• Assists with completion of payroll for all assigned staff
• Identifies and assists with performance improvements projects
• Sets an example to all staff as a team leader, exhibits good communication skills and positive attitude at all times
• Orientates new staff, assuring department policies/procedures are followed
• Organizes and assigns staff workload, monitors performance, participates in staff performance appraisals and disciplinary process
• Facilitates maintenance and repair of all equipment and ensures adequate departmental supplies
• Acts as a liaison with other departments and therapy clinics, ensuring all patient issues are resolved

• Proficient use of healthcare software utilizing established standards

Froedtert South is a comprehensive regional healthcare system that has served southeastern Wisconsin and northern Illinois communities for more than 100 years. Froedtert South provides services primarily through the Froedtert Kenosha Hospital and the Froedtert Pleasant Prairie Hospital and several other clinic locations.

Froedtert South is an Equal Opportunity Employer. Froedtert South does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need.