Patient Access Specialist

POSITION PURPOSE

• A Patient Access Specialist serves as the first point of contact for Froedtert South.  The position is accountable for patient check-in and check-out, registration, patient portal sign-up, patient message collection, and departmental support.

MINIMUM EDUCATION REQUIRED

• High School or GED

MINIMUM EXPERIENCE REQUIRED

• 6 months – 1 year

LICENSES / CERTIFICATIONS REQUIRED

• Formal education beyond high school in Business or Healthcare or equivalent experience preferred.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Experience in a health care business or receptionist environment.

• Excellent computer and customer services skills. 

• Knowledge of medical terminology; 

• Familiarity with internet, email and Microsoft office.

• Effective written and verbal communication skills required.

• Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity

• Experience in patient registration.

PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES

• Executes pre-arrival registration by adhering to registration standards

• Accurately identifies and enters patient’s insurance coverage

• Performs check-in/check-out functions for patient appointments

• Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team

• Proficient use of healthcare software utilizing established standards