Patient Access Specialist - Emergency Department

• POSITION PURPOSE
  • A Patient Access Specialist serves as the first point of contact for Froedtert South
     The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, departmental support and WQ (work queue) management
      
• MINIMUM EDUCATION REQUIRED
  • High School or Equivalent (GED)
• MINIMUM EXPERIENCE REQUIRED
  • 6 months – 1 year
• LICENSES / CERTIFICATIONS REQUIRED
  • Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
• KNOWLEDGE, SKILLS & ABILITIES REQUIRED
  • Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
  • Excellent computer and customer services skills. 
  • Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
  • Familiarity with internet, email and Microsoft office.
  • Effective written and verbal communication skills required.
  • Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity.
  • Experience in patient registration, insurance verification and health insurance plans.
• PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
  • Executes arrival registration by adhering to registration standards
  • Accurately identifies and enters patient’s insurance coverage
  • Manages and resolves departmental assigned WQs
  • Performs insurance verifications
  • Registers patients for outpatient tests and procedures
  • Performs direct admission workflow
  • Provides departmental support 
  • Proficient use of healthcare software utilizing established standards

Froedtert South is a comprehensive regional healthcare system that has served southeastern Wisconsin and northern Illinois communities for more than 100 years
Froedtert South provides services primarily through the Froedtert Kenosha Hospital and the Froedtert Pleasant Prairie Hospital and several other clinic locations


Froedtert South is an Equal Opportunity Employer
Froedtert South does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law
All employment decisions are made on the basis of qualifications, merit, and business need.