Communications Operator

POSITION PURPOSE

• The Communications Operator creates an exceptional impression of Froedtert South in all interactions. Responsibilities included in the position are internal and external telephone call processing, paging, physician answering service call processing, monitoring alarms, performing emergency code calls procedures and performing mail room functions and clerical duties as assigned.

MINIMUM EDUCATION REQUIRED

• High School or Equivalent (GED)

MINIMUM EXPERIENCE REQUIRED

• 3 months – 1 year

LICENSES / CERTIFICATIONS REQUIRED

• N/A

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Experience in multiline telephone system.

• Verbal communication demonstrating exceptional customer service.

• Computer experience in Microsoft Word products and other programs.

• Ability to read, write, hear, comprehend and speak the English language.

• Ability to perform fine finger movements to dial telephone numbers and write messages.

• Knowledge of medical terminology preferred.

PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES

• Provides Telecommunication functions for the entire organization including receiving and placing phone calls per protocol.

• Receives all answering service phone inquiries and documents messages per protocols.

• Facilitates inter/intra organization-wide communication.

• Maintains the physician and staff call coverage for various departments.

• Ensures the timely and accurate transmission of messages, pages, codes and alarms.

• Functions as a customer relation representative for the public, physicians, patients, and staff.