Communications Operator - Communications in Kenosha at Froedtert South

Date Posted: 11/15/2019

Job Snapshot

  • Schedule
    Full-time
  • Shift
    Varied
  • Hours
    80 hours biweekly
  • Facility/Name
    Froedtert Kenosha Hospital

Job Description

  • POSITION PURPOSE
    • The Communications Operator creates an exceptional impression of United Hospital System in all interactions. Responsibilities included in the position are internal and external telephone call processing, paging, physician answering service call processing, monitoring alarms, performing emergency code calls procedures and performing mail room functions and clerical duties as assigned.
  • MINIMUM EDUCATION REQUIRED
    • High School or Equivalent (GED)
  • MINIMUM EXPERIENCE REQUIRED
    • 3 months – 1 year
  • LICENSES / CERTIFICATIONS REQUIRED
    • N/A
  • KNOWLEDGE, SKILLS & ABILITIES REQUIRED
    • Experience in multiline telephone system.
    • Verbal communication demonstrating exceptional customer service.
    • Computer experience in Microsoft Word products and other programs.
    • Ability to read, write, hear, comprehend and speak the English language.
    • Ability to perform fine finger movements to dial telephone numbers and write messages.
    • Knowledge of medical terminology preferred.
  • PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
    • Provides Telecommunication functions for the entire organization including receiving and placing phone calls per protocol.
    • Receives all answering service phone inquiries and documents messages per protocols.
    • Facilitates inter/intra organization-wide communication.
    • Maintains the physician and staff call coverage for various departments.
    • Ensures the timely and accurate transmission of messages, pages, codes and alarms.
    • Functions as a customer relation representative for the public, physicians, patients, and staff.

Froedtert South is a comprehensive regional healthcare system that has served southeastern Wisconsin and northern Illinois communities for more than 100 years. Froedtert South provides services primarily through the Kenosha Medical Center Campus and the St. Catherine’s Medical Center Campus and several other clinic locations.

Froedtert South is an Equal Opportunity Employer. Froedtert South does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need.